Our Guarantee

Our 100% Satisfaction Guarantee for Commercial Cleaning

Our quality control system, CleanProof, is how we ensure you get consistent high quality cleaning results and if it ever happens that we miss a spot, then you are covered by out 100% satisfaction guarantee. Call us within 24 hours and we’ll re-clean it at no charge.

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214-460-1002

See All locations · Dallas · Fort Worth · Arlington · Cedar Hill · DeSoto · Duncanville · Garland · Grand Prairie · Irving · Lancaster · Mansfield

Digital Log Every Visit

Timestamped, emailed same night

Quality Verified

Quality verified by supervisor

Single Point of Contact

Named supervisor per facility, not a call center

Fully Insured

COI on request

100% Satisfaction Guarantee

How the guarantee works

Craddock’s re-cleans any area that doesn’t meet your written scope at no charge, as long as you report it within 24 hours of the visit. Call 214-460-1002 and we’ll call you back within 24 hours. The re-clean and its cause are recorded in your cleaning log. The guarantee is included on every account, with no contract required.

How we handle your complaint

01. You call us within 24 hrs of the visit

Spot an area that doesn’t match the scope? Call 214-460-1002.

02. We pull your cleaning log in question

We pull the cleaning log of your facility, with photos and description of the work completed, and describe what was missed or not up to quality standards.

03. We schedule the re-clean

We confirm what was missed and set the re-clean time with you. Most often same day.

04. We re-clean it

The area is redone against the same scope and checked by a supervisor.

05. Your cleaning report updated

The re-clean, the cause and what we changed go into your cleaning log, so the fix is documented and the same miss doesn’t come back.

Coverage

What the guarantee covers

The guarantee is tied to the written scope we build with you at the walkthrough. That scope lists every area, every task and how often it’s done, so there’s no question about what “clean” means for your building.

Covered

Any task in your written scope for that visit that wasn’t done or doesn’t meet the agreed standard

Any recurring or one-time agreed cleaning or maintenance done during the visit

Any trash collection, liner replacement, refill of dispensers covered under agreement.

Not covered

Areas or tasks outside the written scope. We’ll quote them, or add them to the scope if you’d like

Mess made after our crew has left the building

Reports made more than 24 hours after the visit

Part of CleanProof

The guarantee is the backstop, CleanProof does the catching

A guarantee only means something if there’s a record behind it. That’s why it runs inside CleanProof, our quality system, which is built to find a miss before your staff or tenants do.

We set inspections by your cleaning frequency. For daily cleaning, a supervisor walks your building on site every week and scores it against your written scope. In between, every visit is photo-documented and a supervisor reviews those photos off site. We aim for a score of 90% or higher on every account. If a score drops below the threshold we agreed with you, inspections go back to weekly until it recovers.

See Our CleanProof System →

Why we offer it

Why we’re comfortable putting this in writing

We work month to month, so every client can leave at the end of any month. Clients stay because they are satisfied with the consistent high-quality service we provide through our CleanProof system, backed by our 100% satisfaction guarantee. Because we control the quality we deliver our satisfaction guarantee is rarely ever called on. That provides our clients with a very high level of trust that we deliver what we promise.

You can read the full reasoning in why DFW facility managers choose Craddock’s.

What Clients Say

Facility Managers Recommend What Works

“I recently hired Craddock’s Cleaning Services for our office, and the difference was night and day! Before, we struggled with inconsistent cleaning—dusty desks, smudged windows, and neglected corners. But after just one visit from their team, the place felt brand new. That level of reliability and attention to detail is exactly why I’d recommend Craddock’s to anyone who values a clean, professional environment.”

Wood Rosier — Office Manager, Arlington TX
★★★★★

“Craddock’s Cleaning Services has been an excellent partner for our medical practices! Their team is reliable, responsive, and consistently does a great job maintaining a clean, professional environment for both our staff and their patients. Jeremy is easy to work with and very receptive to feedback. We truly appreciate his flexibility and willingness to collaborate when our needs change.”

99MGMT Marketing Team — Medical Practice Group, Lancaster TX
★★★★★

See All Our Reviews

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Looking for a quality cleaning service?

We’ll walk your building with you, write the scope area by area, and show you the log you’d get after every visit. We cover the Metroplex from our Lancaster and Arlington offices.

214-460-1002

Common Questions

Questions about the guarantee

Does the satisfaction guarantee cost extra?

No. The guarantee is included on every Craddock’s account, at every facility type, with no add-on fee and no contract.

Does the 24 hours mean you’ll be back within 24 hours?

No. The 24 hours is your window to report a miss after the visit. Once you call, we call you back within 24 hours and set the re-clean time with you. Most often we do the re-clean same day or the day after.

How do I report something that was missed?

Call 214-460-1002 within 24 hours of the visit and tell us the area and what wasn’t right. You’ll reach the people who clean your building, not a call center.

What counts as not meeting the scope?

Your written scope lists each area, each task and the standard we agreed for it at the walkthrough, and the cleaning plan we agreed on. If a task in that scope wasn’t done, or doesn’t meet that standard, it’s covered.

How do I know the re-clean was done?

The re-clean goes into your cleaning log with the area, the cause and what we did about it, the same way your regular visits are recorded.

What if the same thing gets missed twice?

We look at why it happened and change the scope, the crew briefing or the supervisor’s checklist so it doesn’t repeat. The cause and the change are both recorded in your log.

Is the guarantee the same at every type of facility?

Yes. Offices, medical facilities, warehouses, schools, churches and every other building we clean get the same guarantee, tied to the written scope for that building.

Do I need a recurring contract to get the guarantee?

No. Craddock’s works month to month to an agreed cleaning plan and scope with every client, and the guarantee applies from your first visit whether it is a recurring cleaning arrangement or a one-time cleaning.