Our Operations & Quality Control System
With Built-In Compliance & Documentation
Our Operational System for Ensuring Consistent High Quality
At Craddock’s Cleaning Services, we don’t just clean—we deliver systematic, documented, and compliant cleaning solutions that facility managers can rely on. Our comprehensive approach ensures every client receives consistent quality, regulatory compliance, and operational accountability.
Service Standards & Guarantees
100% Satisfaction Guarantee
If any aspect of our cleaning doesn’t meet your standards, we’ll return within 24 hours to re-clean at no charge. If we can’t fix it, that month’s service is free.
Quality Control Inspections
- Supervisor inspection of every new client for first 30 days
- Monthly quality audits with photographic documentation
- Quarterly client meetings to review performance and plan updates
Professional Training & Certification
- Comprehensive training program covering safety, cleaning techniques, standards, and customer service
- Ongoing education: Monthly OSHA safety training and quarterly skills development
- Background checks and drug screening for all staff
- Certification maintenance in specialized areas (bloodborne pathogens, chemical handling, green cleaning)
Compliance included
- Documented PPE training, SDS sheets, equipment inspection, product inventory
- Cleaning completion logs
- Incident and completion logs
- Quality inspection and status logs
Custom Cleaning Plans
What is a custom cleaning plan?
A custom cleaning plan is a detailed, facility-specific document that outlines exactly what gets cleaned, when, how, and by whom. Unlike generic “one-size-fits-all” approaches, our plans are built around your facility’s unique requirements, traffic patterns, compliance needs, and operational schedule.
Why your custom plan is important
- Eliminates Guesswork: Every team member knows exactly what to do, when to do it, and how to document it.
- Ensures Consistency: Whether it’s Monday morning or Friday night, your facility receives the same thorough attention.
- Supports Compliance: Built-in regulatory requirements mean you’re audit-ready at all times.
- Reduces Risk: Systematic approach minimizes workplace hazards, contamination, and liability exposure.
- Provides Accountability: Clear standards mean clear measurement—and clear responsibility when standards aren’t met.
What is included
Quality Assurance
How We Measure Quality
Objective standards, not subjective opinions
We use measurable criteria that eliminate the “it looks clean enough” problem:
- Checklist Completion: Every task verified and signed off by crew supervisor
- Photographic Documentation: Before/after images for specialized cleaning projects and incidents.
- Quality inspection score: Exceed, meet, or blow standard
- Client Feedback Tracking: Systematic collection and response to facility manager input
Quality Inspection
Direct Communication & Accountability
Your Direct Line to Quality
No call center, no runaround
- 24/7 emergency response for contracted clients
- Direct phone number to your dedicated facility supervisor
- Direct phone access to management for escalations
24/7 Emergency Services
Rapid response protocols
- Spill cleanup and containment
- Accident scene cleaning and sanitization
- Weather-related damage assessment and cleanup
- Contamination response and remediation
Get A Dedicated Commercial Cleaning Crew That Will Not Stop Cleaning Until The Work Is Done To Your Satisfaction
Ready to experience the difference that Craddock’s Cleaning Services can make for your space? Contact us today to discuss your cleaning needs and receive a personalized quote.
Your contact information
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